Every so often I am astounded at what lands in my inbox. Particularity when you consider these e-mail are from folks who know I support and promote e-mail etiquette and proper technology use. Some examples:
=> "Hi, Judith" or even a simple "Hello" before you ramble off your demands or questions would refreshing.
=> Please don't just open any e-mail from me and hit reply with a set of unrelated comments to the old e-mail's SUBJECT: field. Add me to your address book so that you can start a new e-mail with a subject appropriate to your new list of issues/questions. And, please don't include the entire old e-mail that has nothing to do with what you are now e-mailing about.
=> Saying "Thank You" or "Appreciate Your Help" after 4-5 questions in a row would be a nice touch.
=> Before sending six unannounced 1Meg .jpg attachments, please pop me off an e-mail in advance and ask when would be a good time to send them before you do so without notice and fill my e-mail box.
=> How about removing that fancy red signature file that prevents me from replying in plain text? Would you sign your company's letterhead that way?
=> Proper sentence structure and grammar go a long way to being taken seriously and understanding your intent or request with one e-mail. How can you expect an e-mail to be given the weight and seriousness you desire when it is typed in all small case (or caps) and filled with typos?
Wow! And all that in my e-mail this morning. Guess I still have my work cut out for me. ;-)
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