No Opening Greeting or Courtesy Closing

Too many think that starting an e-mail with a nice greeting is trivial or unnecessary. Or to include their name and a closing statement is a waste of time. Those who think that way, then probably wouldn't mind if their e-mails come off as rude and bossy or even terse.

Let's compare based on an actual e-mail received by yours truly. First, the e-mailer who feels greetings, clarity and courtesy are not necessary:

my site isn't working

What exactly isn't working? No "Hello", proper sentence structure or courtesy involved -- just a statement of what the sender wants to get across.

Just add a little courtesy...

Hello, Judith: Hope you are having a nice day. I was wondering if you could check out an issue with my Web site, the problem is on page 3, paragraph 4. The page's URL is... (request continues). Thanks for your help!

Carry Client

The second example was courteous, clear in their request providing the necessary details and signed off in a manner that makes one feel as though their efforts are appreciated.

Can you now see how the very same request can be perceived completely differently simply by taking the time to add some common courtesy? Just taking the time to communicate clearly, succinctly and with courtesy will ensure you maintain and nurture the best virtual relationships possible.

Whether personally or professionally, if you don't feel these minor efforts are necessary in your day to day e-mail activities, you can bet most likely the other side literally cringes when they see your name in their in box.