e-Stabbing @ Work

This seems to happen quite often in the workplace. Someone e-mails a coworker with a request. When the request is declined or denied it hits the fan.

The requester then sends a scathing, hostile, a sometimes accusatory personal attack while CC'ing a list of other coworkers they think will step in and force you to comply to their request - or to get you in trouble.

While these tactics may not work, this incivility may cause embarrassment and hurt feelings. So, how do you handle e-stabbing at work?

First off, anyone who would react in this manner (and apparently many do based on those who e-mail me through my E-mail Etiquette site NetManners.com) clearly reflects on the coworker's lack of professionalism.
In a case such as this you have no choice but to take the high-ground. Most likely it is the other person who will end up looking petty in the process. Never bring in a bunch of folks after a conversation is underway when you cannot deal with a difference of opinion.

The one thing here is to not stoop to their level by responding in kind. Leave them "out there" with these type of actions and let others come to their own conclusions about who behaved properly or not. Put it behind you and if it comes up, voice your opinion in a calm and unemotional manner.

When you CC: others midway in a conversation, you need to be very careful of your motives. Many times if it is purely for CYA or to boost one side of an argument count on it backfiring and you being the one who looks trivial.