Wednesday, January 03, 2007

E-mail Faux Pas

Email faux pas found in my inbox so far this week:

=> No greeting. How about saying "Hi, Judith" or "Howdy!" before you ramble off your demands or questions?

=> Please don't just open any e-mail from me and hit reply with a set of unrelated questions to the old e-mail's SUBJECT:. Add me to your address book so that you can start a new e-mail with a subject appropriate to your new list of issues/questions. And, please edit out or delete my old e-mail reply text - don't include the entire old e-mail that has nothing to do with what you are now inquiring about!

=> Saying "thank you" or "appreciate your help" after 4-5 questions in a row would be a nice touch.

=> Before sending 15 .PDF attachments, pop me off an e-mail or give a call to let me know they are on the way before you send them without notice and fill my e-mail box.

=> How about removing that fancy blue signature file that prevents me from replying in plain text?

=> Proper sentence structure and grammar go a long way to being taken seriously and understanding your intent or request with one e-mail. Be clear in your communications; you will be taken at your word. "I didn't mean that" doesn't apply - you type it, you had better mean it.

Wow! All that in just the first few days of the New Year. Guess I still have my work cut out for me!

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