"It is tenderness for the past, courage for the present, hope for the future. It is a fervent wish that every cup may overflow with blessings rich and eternal, and that every path may lead to peace." ~ Agnes M. Pharo
"It was inevitable that someone, somewhere was going to have to write a book about how to properly send e-mails. I am glad it was this one that made it through the ranks. It is very appropriate, timely and concise."
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