I've never sent a rude e-mail. I may be sternly professional when in the cross-hairs of someone who e-mailed me in such a manner that I felt I needed to respond to set them straight. However, to those who are downright rude with no legitimate reason in doing so -- I don't respond at all.
Just because you have an e-mail address or a Web site does not obligate you to have to respond, defend or cajole every knucklehead who may come your way. There are those e-mails that due to lack of e-mail etiquette, punctuation and grammar come of terse or rude unintentionally. Those folks get a response with a pointer to my site so they can avoid future misunderstandings.
But then, there are the jerks. We've all run into that person who you just can't win with. They will be rude, name call and accuse simply to be a bully. Feel sorry for those that have to communicate in that manner to make their point. Go back to them in a kind (or sternly professional) manner with your reply and take the higher ground.
By doing so, you set an example of how those with an education, who care about how they are perceived, who know how to use technology with courtesy, knowledge and understanding handle themselves. Maybe, just maybe, by example, they may learn something! ;-)
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