tag:blogger.com,1999:blog-246855662011-11-27T17:55:59.221-06:00"Using Technology to Communicate with Knowledge, Understanding and Courtesy!" ^TMJudithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.comBlogger1831100tag:blogger.com,1999:blog-24685566.post-68490974684267712582007-07-18T15:03:00.000-05:002007-07-18T15:05:33.890-05:00

This blog has successfully been migrated to my own server at NetManners.com.Please do change your bookmarks and stop by and say Hi!E-mail Etiquette Matters!At your service,JudithNetManners.com

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-70759837408801443592007-07-17T15:31:00.001-05:002007-07-17T15:35:27.715-05:00

I've yet to post this week -- I'm swamped!! I was surprised at how many regulars typed to me when they missed my usual "Monday E-mail Mewl!" -- don't worry I'll be back in the saddle full swing for next Monday. What I've been up to is moving my Blog to my server over at NetManners.com.This week will continue the move process while I get things setup over there. Please do change your bookmarks

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com2tag:blogger.com,1999:blog-24685566.post-62853645488093554912007-07-12T09:45:00.000-05:002007-07-12T09:58:47.263-05:00

I was interviewed recently on my view in regard to the use of the acronym NSFW. Apparently some felt that an acronym noting "Not Safe For Work", is necessary when sending e-mail to those they knew were at work to warn them that the content or links contained within were of a questionable nature and not proper for the work environment.My reaction was there is no need for such an acronym. By

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com2tag:blogger.com,1999:blog-24685566.post-440460718779323742007-07-11T14:26:00.000-05:002007-07-11T14:42:19.048-05:00

I read a recent study that reflected 60-70% of businesses do not offer any sort of E-mail Etiquette Training! No wonder so many employees, customer service reps and business owners themselves seem to not realize the importance of proper practices.In business, on or off-line, impressions are everything. Think about it... off-line you notice what people wear, how they present themselves, the

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com2tag:blogger.com,1999:blog-24685566.post-9195274303296207962007-07-10T16:41:00.000-05:002007-07-10T17:12:49.082-05:00

When you want to be taken seriously, you need to communicate as though you care to be taken seriously. When you type "i" when it should be "I" -- you look uneducated and lazy.What is so hard about capitalizing the letter "i"? When I type about anything where I refer to myself, I capitalize "I". I don't cut corners and try to "save time" by not hitting that shift key. Never has the thought

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-63055530410068466542007-07-09T09:58:00.000-05:002007-07-09T10:09:56.402-05:00

Last week's mewl was about the lack of a greeting in e-mails. This week its counterpart takes front and center -- closings or sign-offs. Your sign-off gives you the opportunity to wrap-up the tone and intent of your e-mail. Not including a closing may seem abrupt or impersonal if you don't sign you name.When asking for assistance, always close with a TIA, Thanks!, Appreciate your support! --

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-52645005663775026262007-07-06T15:27:00.000-05:002007-07-06T15:39:57.896-05:00

I've been tracking discussions on E-mail Etiquette for over a decade. Just recently the topic has become one of serious discussion now that everyone is writing a book on E-mail Etiquette. That's fine with me! The more legitimacy this topic is given by virtue of those trying to make money off of it -- is good PR as they say.Me? I've been writing and publishing my books simply to get the word

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com2tag:blogger.com,1999:blog-24685566.post-11090381759773069522007-07-05T11:11:00.001-05:002007-07-05T11:19:59.092-05:00

With all the e-mail we get hourly into our inboxes it is now imperative that you have a system in place that you stick to so as to allow your e-mails and your e-mail activities to remain organized.Mostly, keeping on top of incoming e-mail and filing them to their appropriate folder or simply trashing/deleting them are the top two things you need to do continually with consistency to keep in front

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-28615612421200447682007-07-03T09:31:00.001-05:002007-07-03T09:43:12.351-05:00

What should you expect from those you Cc: on an e-mail? If you are the one who is Cc:'d on a e-mail what are you required to do?Cc'ing is a way of informing others of a communication or information that may in some way require their attention or action. When you Cc: folks, you are F.Y.I.ing them. If you are the one who is Cc:'d, there is no need for a response unless you have something to add

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-71013807104525210482007-07-02T12:54:00.000-05:002007-07-02T13:06:10.602-05:00

Without a nice greeting (Hello, Hi, G'Day, Hey) at the beginning of your e-mail, more times than not your content will be perceived as demanding or terse. When you call someone on the phone, you don't just start talking without a greeting. In off-line letters you do the same. Why is it then that in e-mail so many feel this little courtesy doesn't apply?Too many think general writing rules and

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-73031819387545370462007-06-28T09:46:00.000-05:002007-06-28T09:58:47.693-05:00

A concerned site visitor comments: "Do we overuse e-mail as a communication medium? In many instances, e-mail is the "easy approach" but not necessarily the best approach."Yes we are. Many have chosen to take the lazy, easy way out and not pick up the old fashioned telephone or have an in-person meeting when that is what is called for or best for the situation at hand.E-mail is too easy. Hit a

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-24305140335999428932007-06-27T13:00:00.000-05:002007-06-27T13:29:41.730-05:00

We are only human. I've yet to run into anyone who is perfect or never makes a mistake. Over the years, I've lost count of the number of mailings I receive where the link contained within is either "404 Not Found" or does not take me to where the e-mail stated it would.This is generally due to the sales folks not double-checking with the tech folks to make sure that they are ready for customers

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-12877572873631343562007-06-26T15:40:00.000-05:002007-06-26T15:48:13.078-05:00

A site visitor to NetManners.com inquires:Does the font size matter in an e-mail? What I mean is if your font is large does it also mean that the person is yelling or screaming at you? Not necessarily... It would make a difference on how the larger font is used. Is it the entire e-mail or just certain words/terms?Unless the sender or recipient is vision impaired and requires the larger font

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-24447641021546921262007-06-25T11:57:00.000-05:002007-06-25T12:45:36.247-05:00

When sending attachments, the Sender is all too often concerned only about what they want to accomplish. In this case, sending their attachments to whomever they want to have them.The problem here is that by doing so, one risks shutting down the other side's e-mail box with their large unannounced attachments. Most photo files right out of the camera are megs in size. Excel or Access

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-19357565613870210952007-06-21T15:08:00.000-05:002007-06-21T15:34:46.024-05:00

In a little over a decade we can't live without our e-mail. And to think a mere 12 years ago when I was all excited about CompuServe and opened my little Internet Studio on the IL/WI border, everyone thought I was nuts!Fast forward to now and we want it now! E-mail should be in the inbox of the recipient within moments after we click the Send button. Those we send to should stop the presses

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-70229581703485603672007-06-20T11:38:00.000-05:002007-06-20T12:30:21.450-05:00

Is Blackberry Etiquette any different than E-mail Etiquette? Nope. However, for some reason I get e-mails daily asking about Blackberry Etiquette as though by virtue of the device, courtesy doesn't apply. Mainly the checking and responding to e-mails while in a meeting. If you think about it, Etiquette in general is just a way to behave when taking into consideration how your actions (or lack

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-42780848195735081992007-06-19T09:22:00.000-05:002007-06-19T09:39:13.060-05:00

E-mail is not the venue for rambling random thoughts, your latest tirade or manifesto about whatever your brain sparks at the moment -- save that for your Blog. Long e-mails, especially those without paragraph breaks every several sentences don't get read. They get scanned. I've even caught myself scanning instead of reading when I am pressed for time.That is why bullet points are your friends

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-28828461953882012222007-06-18T13:28:00.000-05:002007-06-18T13:38:22.298-05:00

I see it every day... assumptions flying all over the place! When it comes to your e-mail activities, you can not, should not, must not assume. Assuming does no good and in the long run causes great harm. Assumptions made about what the other side is thinking. Did they state that is what they were thinking? If not, don't assume. Assumptions made as to what type of person is on the other side.

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com2tag:blogger.com,1999:blog-24685566.post-76880554510703716712007-06-14T12:53:00.000-05:002007-06-14T13:04:33.189-05:00

Many onliners do not realize the very important issues they need to consider before sending attachments via e-mail. Here are the Top 3 issues to think about when sending e-mail attachments: File Size: Before sending any files, take the time to determine their size. Anything over 300K (300,000 bytes) should be compressed or "zipped" up. Multiple attachments add up very quickly and could shut

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-46479788637696953302007-06-13T12:48:00.000-05:002007-06-13T13:24:11.094-05:00

Gunfights usually end when there is only one person left standing. Unfortunately, it seems this also applies to e-mail gunfights. You know what I am talking about. E-mail differences of opinion or misunderstandings lead to ongoing back-and-forths that escalate in emotion and nastiness each time the Reply button is hit.Much of this type of interaction has to do with the personalities involved.

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-42081869342129772632007-06-12T15:39:00.000-05:002007-06-12T15:47:45.793-05:00

A concerned site visitor writes:To make a long story short, an old boyfriend found me on the Internet. He is married but not happily (so he says), I am widowed. He arranged for me to meet him at a resort, paying for everything including my airfare. We parted only to get deeply involved with each other after 40+ years. Now for 2 weeks I have not heard from him and am wondering what to do.

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-89405302597833289522007-06-11T09:25:00.000-05:002007-06-18T13:38:53.116-05:00

This mewl will be shared by those who have numerous Web Sites they need to keep on top of. Even if you have only one Web Site you still must deal with the volume of e-mail generated by your site. This means weeding through them, responding to them, filing them and responding to the responses.If you are online for commercial gain, it is important that you respond to site e-mails in a prompt and

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-21834100708571235832007-06-07T15:30:00.000-05:002007-06-07T16:01:59.396-05:00

I recently did a T.V. interview in regard to "MeMail." This is a relatively new term I've only seen used once but it made allot of sense. MeMail is all about the sender. Their views, their photos, their discretion, their personality. In addition, the term MeMail notes factually that the majority of senders do not consider the other side. They are just thinking of "Me" and what they want to

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-17343678310035414752007-06-06T09:29:00.001-05:002007-06-06T09:44:45.249-05:00

Many believe that e-mail is instantaneous. Depending on the current network status many times e-mail is pretty darned quick. But there will be times, due to network traffic or geographic issues that will cause e-mail to take several hours or more to get to the other side.Regardless of how speedy that e-mail is received by those you send to, that doesn't mean they are required to drop all their

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com2tag:blogger.com,1999:blog-24685566.post-74314362233935331172007-06-04T15:32:00.002-05:002007-06-18T13:39:11.738-05:00

As you can imagine I e-mail probably a bit more than most folks. Being I do Web Site Consulting for a living, between that and my E-mail Etiquette endeavors I receive over 500 e-mails each day.The only way I can keep on top of this many e-mails is to remain as organized as possible. (You can follow my system by reading my article on E-mail Organization.) One thing I see from those who contact

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-87827893702913708582007-05-31T15:19:00.001-05:002007-05-31T15:40:20.078-05:00

I thought I would share with you a conversation I had with a Web site visitor who was sick and tired of the lack of etiquette on Dating Web sites:I have a pet peeve. I belong to several online Web dating sites. I should say that I am a 61-year-old woman, though a very young 61-year-old! I think I am quite attractive, intelligent, and accomplished. With online dating sites, folks don't feel the

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-11049587858431239712007-05-31T15:19:00.000-05:002007-05-31T15:38:48.672-05:00

I thought I would share with you a conversation I had with a Web site visitor who was sick and tired of the lack of etiquette on Dating Web sites:I have a pet peeve. I belong to several online Web dating sites. I should say that I am a 61-year-old woman, though a very young 61-year-old! I think I am quite attractive, intelligent, and accomplished. With online dating sites, folks don't feel the

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-33469874383594489042007-05-30T14:03:00.000-05:002007-05-30T14:06:19.926-05:00

A site visitor asks:What if someone takes your written words from various blogs, puts them in a book and adds defaming comments of their own and then SELLS the book? I, along with a number of friends and acquaintances, have had this done to us by one person. Do we have any recourse?As I state on in my article about Online Copyright Issues, anything you write you own the copyright to and that

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-80118042689240356632007-05-29T13:38:00.001-05:002007-05-29T14:41:16.201-05:00

This is a topic onliners struggle with. When to use a signature file, what should it say, and how do you determine the best use of your signature file.One issue in particular that has come up lately, is using your info-packed "ego-sig" signature file on every single e-mail you send. Not necessary!! If I am e-mailing back and forth with you I really don't need to see that at the bottom of every

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-72510092371953108182007-05-24T15:32:00.000-05:002007-05-24T16:01:02.925-05:00

This morning I was on KDKA News Radio in Pittsburgh discussing the forwarding of e-mails. I do these type of interviews several times each week and have a blast doing them.This interview in particular was initiated due to a big hullabaloo out there about one of the Pittsburgh Steelers coaches who "inadvertently forwarded an e-mail containing pornographic material to the league's 'All General

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-58302912975940485842007-05-23T14:40:00.000-05:002007-05-23T14:54:41.245-05:00

Being visible online, means you probably get more e-mail and inquiries from the masses. In particular folks trying to sell you something. In my case, marketers wanting to place advertisements on my site. Why my site? Because get found and I get a ton of traffic. Those are the sites that you want your ads on -- the sites that actually get seen! That means your ads have a better chance of

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-29550649717955965122007-05-22T12:59:00.000-05:002007-05-22T13:19:02.558-05:00

When it comes to forums or message boards, even other areas of the Internet where one can communicate with others, using a nick-name or "handle" is accepted practice. Many times these nick-names reflect your hobby or interests. In these venues that is just fine.E-mail is not the place to use a nick-name or handle or to hide your true identity. The From: field of every e-mail you send should

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com2tag:blogger.com,1999:blog-24685566.post-90646502965675206692007-05-21T14:34:00.000-05:002007-05-21T14:48:34.345-05:00

It's typical of Mondays. Folks don't seem to be in a good mood compounded by the fact that they have to deal with all the e-mail that came in over the weekend. Monday is the day I get a ton of e-mails from frustrated Netizens asking for confirmation about their aggravation factor due to this or that in e-mails that they have to deal with today.So, Mondays here at E-mail Etiquette Matters we

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-3271936490869016012007-05-17T13:58:00.000-05:002007-05-23T14:56:29.306-05:00

A site visitor to NetManners.com writes:I struggle with e-mail closings, as well as greetings. You did address the need for a Hi, Hello, etc. in one of your e-mails, are there other appropriate salutations? I would also appreciate list of closures to choose from. Perhaps you could ask your readership for contributions to create a list? I do have an article on my Web site for your review titled

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-68147290697640739282007-05-16T13:01:00.000-05:002007-05-16T13:13:50.244-05:00

Several site visitors to NetManners.com have written recently in regard to the incorrect spelling of their names by those who e-mail them. They are concerned that their names are being spelled wrong when their signature file or the From: field clearly shows the correct spelling of their name.What should they do? Should they correct the Sender? It is sad to say, but many onliners have the

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-10014813426603723912007-05-10T17:20:00.000-05:002007-05-23T14:56:29.307-05:00

A site visitor writes:What is the proper etiquette for an address block in an e-mail? My boss is rather electronically illiterate and would like all letters sent by e-mail to have a formal address block at the top. My coworkers and I feel this wastes space and looks strange.I actually get asked this quite often! Apparently a good portion of bosses are "technochallenged." Address blocks as used

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-35542993581473668042007-05-09T17:09:00.000-05:002007-05-23T14:56:29.308-05:00

I get quite a few e-mails from onliners who can't stand "top posters." Top posting is the practice of hitting the Reply button and just typing away.The problem with this bad habit is that you tend to not address items point-by-point as the Sender would prefer. More times than not issues are left open thereby causing a second unnecessary e-mail from the Sender to ask again. Or, the Sender is not

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-49887430481499763122007-05-08T12:39:00.000-05:002007-05-08T12:55:54.286-05:00

A week ago Friday I was on Fox News Live! discussing E-mail Etiquette. One of the questions I was asked to comment on was about the differences between men and women when it came to e-mail. One of the questions posed to me was in regard to "a new book was out" that stated that men were more cryptic while women preferred pleasantries in e-mail.The book they were asking me to comment on was never

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-4575823378911996762007-05-03T15:01:00.000-05:002007-05-03T15:20:04.850-05:00

Many times e-mails don't get through to their intended party because they are spammy. Meaning that there are elements in the e-mail that are spam-like and typical of what spammers do when sending their unasked for junk. Many onliners and businesses alike when sending out e-mails or in-house created newsletters, neglect to take into consideration these issues which can deny their e-mail the best

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-44044150388321188532007-05-02T16:20:00.000-05:002007-05-23T14:56:29.309-05:00

You receive a forwarded email about a political issue, which has also been forwarded to other people you don't know. Is it proper for you to comment on the message and hit the "Reply to All" button? If you don't Reply to All to a political message you disagree with, will the other recipients think you favor the expressed opinion? First off, if you are asking yourself these questions the sender

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-45141113045625556412007-05-01T15:12:00.000-05:002007-05-01T15:47:21.697-05:00

A site visitor writes:I actually just wanted to make a suggestion for the folks who use caps lock because they can't use the shift key: just leave your whole message in lowercase. It may look a little "casual," but most people will still prefer it over all caps. Just a thought.Hmmm... I guess if you have a choice, most would prefer all small case to all caps. However, unless you are handicapped

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-85092412878041526632007-04-26T15:31:00.000-05:002007-04-26T15:47:48.382-05:00

Well, you know what happens when you assume? I am always talking about not assuming when it comes to an e-mail. Assuming never leads to anything positive. If you are unsure; ask.In the global environment in which we all are now playing, to assume if someone is male or female can cause you to not make a very good impression. A site visitor writes:"My name is Nikita. It's a typical Russian male

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com1tag:blogger.com,1999:blog-24685566.post-61713310278492742452007-04-25T13:47:00.000-05:002007-05-23T14:56:29.309-05:00

Several of my e-mail buddies across the globe have recently brought up the topic of e-mail and bandwidth. Is it an issue? To some, yes!Now that technology seems to feel as though it has been part of our lives forever, there are still folks relegated to dial-up accounts. For example, when I left the rat race over one year ago and left congested crazy Chicago where I was born and moved to rural

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-53543450132748622682007-04-24T14:43:00.000-05:002007-04-24T15:10:19.034-05:00

Amazing how bold onliners are while safely hiding behind these screens! The lack of face-to-face contact makes them bolder than they normally would be allowing them to type in a manner in which they wouldn't dare speak.Ask a question they don't like -- they can safely ignore you. Point out a fact that may not be in line with their agenda and that too gets overlooked while they type back with

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-35213528073802241202007-04-19T11:00:00.000-05:002007-04-19T11:14:50.923-05:00

First, let's show the official definition of what a Newbie is:new·bie /ˈnubi, ˈnyu‑/ [noo-bee, nyoo‑]–nouna newcomer or novice, esp. an inexperienced user of the Internet or of computers in general.[Origin: 1965–70, Americanism; perh. newb(orn) + -ie] Back in the late 1980s or even in the 1990s, Newbies were everywhere. Even I was an Internet Newbie at one point in time! It's true! ;-) Each of

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-35009425242944716412007-04-18T15:35:00.000-05:002007-04-18T15:53:08.949-05:00

There are those that feel they need to reply to my e-mails in a different color text than the standard black the I use for all e-mails. I guess they assume I wouldn't know it was their reply/comment without them doing so.There really is no problem in doing that. Nor is doing so really an E-mail Etiquette faux pas. However, I thought I would bring this up because I do get e-mails through

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com4tag:blogger.com,1999:blog-24685566.post-73747030433503887422007-04-17T14:03:00.000-05:002007-04-17T14:50:36.470-05:00

Do you have friends who expect you to respond to their e-mails in seconds? Or how about being available at all times for IM chats? Then, when you explain why you didn't respond or were not available to chat -- hurt feelings come into play.Why feel bad or become embarrassed simply because one had incorrect expectations of someone else's time? Why not just apologize or say "I understand" and

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-4806427775698180602007-04-16T14:14:00.000-05:002007-05-23T14:56:29.310-05:00

Even though the Internet/Web is publicly accessible, contrary to popular assumption this is not a "public domain" environment. I've had many clients over the years who I have worked that have tried to use photos and text from other sites using the excuse "public domain" -- wrong.Too many also believe that it is O.K. to post private e-mails publicly or to take other's writings and mass mail them

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-82067313176113256462007-04-12T15:23:00.000-05:002007-04-12T15:33:10.672-05:00

A NetManners.com site visitor writes:"If someone expects a reply to an email, should it be stated in the email? And, what about a general informative email that has been addressed to a large group for informational purposes?"As far as stating you expect a response, not necessarily. When someone takes the time to e-mail another, common courtesy dictates that you respond on a timely basis. To not

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com1tag:blogger.com,1999:blog-24685566.post-80699931289151412812007-04-11T15:26:00.000-05:002007-04-11T15:39:24.061-05:00

Many think that by having all their contact's e-mail addresses displayed in the To: field (particularly folks who do not know each other) is no big deal. One of the top questions that I get asked about almost on a daily basis is if it is "O.K." to e-mail those addresses in the To: field about a new business or commercial enterprise. The answer is a resounding NO! Can you say Spam?Even if you

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-28180081510490832972007-04-10T13:02:00.000-05:002007-04-10T13:15:13.475-05:00

Over the past decade running NetManners.com my E-mail Etiquette Web site, almost on a daily basis I received requests from folks who wanted an easy way of learning the basics of E-mail Etiquette.I was told that my first book Because Netiquette Matters! while including E-mail Etiquette did also cover some technology gobbly-gook some were not interested in. So, I created my $7 Downloadable

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-89581808649427612522007-04-05T17:06:00.000-05:002007-04-05T17:22:22.516-05:00

This week I had the occasion to have a back-n-forth via e-mail with a mother who no matter what I typed, would not take responsibility for her child's actions online. Her son had ordered an eBook from my online store @ LearnAndThrive.com. He asked to use her credit card and she allowed him to. That's not the problem.The problem is that the child didn't realize he was ordering a downloadable

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-27258025249426801942007-04-03T14:50:00.000-05:002007-04-03T15:03:14.013-05:00

Twice this week I've had onliners send accusatory e-mails because they did not take the time to read my previous correspondence. In both cases, my e-mails were very clear. The accusations were born because the other side obviously did not take the time to read my e-mail (or previous e-mails on the same topic) in their entirety.Yes, I know... We are all in a hurry. Too busy to get anything done.

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-79821513134801357442007-03-28T16:19:00.000-05:002007-03-28T16:23:39.784-05:00

A NetManners.com site visitor writes:I would like to know the etiquette on thank you notes, I once read that sending a thank you via-e-mail is not appropriate, is this true?Good question and one I bet others have wondered about.I am of the opinion that the effort you put into something shows your level of sincerity and in the case of thank you notes, gratitude. It all depends on the situation

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-4309730478137997842007-03-27T15:49:00.000-05:002007-03-27T15:56:15.258-05:00

Several times each day I get e-mails through my E-mail Etiquette Web site asking what a sender meant by having only certain text in their e-mail purposely changed to red.Red is an aggressive color. The term "seeing red" means that someone is mad or so upset that they are seeing red. Not too much is different online when it comes to communicating with the written word.If in a business letter if

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-79088455139171375892007-03-21T15:59:00.000-05:002007-05-23T14:56:29.311-05:00

This morning I had an e-mail from a business guy asking about how and when one should use Return Receipts (RR) due one of his associates making this request with every single e-mail that they sent.Return receipts are a way of knowing that an e-mail has been opened on the recipient's computer. It does not however, mean the opened e-mail has been read.. Do you have someone in your life who has

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-49976241296842149752007-03-20T13:56:00.000-05:002007-03-20T14:07:41.378-05:00

A Site Visitor Writes:I forwarded a certain photograph to a group of people. One of the people on the e-mail list sent back to the whole list (whom she did not know) that the photo was a fake. She looked it up on www.snopes.com. She also stated that "she always checked on the accuracy of things before she forwarded." This went out to all the other people on my list. I was not upset that the

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-50404106118586206712007-03-15T16:31:00.000-05:002007-03-15T16:46:02.895-05:00

A site visitor writes:In informal communications through a game message board I frequent, a man I helped in another country with some of the questions he posted replied to me to thank me and then he asked about my age(!) and for a photo of me.I said I was glad to help and that I was fifteen. Two days have passed since and I don't know what's the appropriate way to handle this and I would feel

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-80025668334520893402007-03-14T15:54:00.001-05:002007-05-23T14:56:29.311-05:00

When it comes to e-mail activities while on the job, employees should understand that time on the job should not be spent dilly-dallying at Web sites or sending superfluous e-mails to friends or co-workers. Employees should also understand, because it has been advised to them in a written e-mail policy, that when on company time there should be no assumption of privacy when it comes to their

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-59215512665574568362007-03-13T14:06:00.000-05:002007-03-13T14:11:27.238-05:00

Much of E-mail Etiquette has to do with courtesy. Taking the time and paying attention to details so that you are doing your best to think of others -- not just yourself or what you are willing to do at any given moment.One issue that many do not pay attention to is their responsibility when it comes to unsubbing to something they signed up for previously. It happens all the time. You

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-50243165821191240672007-03-08T13:09:00.000-06:002007-03-08T14:04:00.255-06:00

As happens on quite a regular basis, I responded to an e-mail that was sent to me that had some accusations and comments, that, based on knowing this person for over a decade were a bit disappointing. And that's the word I used when I e-mailed back my response - disappointing.These comments were in regard to how I run my business and were clearly not based in any reality or past actions to

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-60493342115304467522007-03-07T14:34:00.000-06:002007-03-07T14:44:40.105-06:00

The details that create a positive impression are so very important to those who rely on e-mail as part of doing business online and many times take very little effort to integrate. Those darned details like saying "Hello" as an opening greeting, not attaching 1M files without notice and spell checking. Little details of what you want to do versus what you end up doing combined with how you do

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-17201529019328782862007-03-05T15:52:00.000-06:002007-03-05T16:17:34.872-06:00

I probably get a handful of e-mails and phone calls each day making the above claim. Unfortunately, "not working" doesn't' give me or your provider much to go on to figure out what is going on.E-mail isn't always instantaneous. And, as more services and people go online, added with online telephone services (VOIP) all using the same pipelines -- things will continue to have hiccups or slowdowns.

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-40618924788859920902007-02-28T16:52:00.000-06:002007-05-23T14:56:29.312-05:00

Inquiries seeking employment are no different by e-mail than if they were on formal stationary in regard to the formality that should be used. First, I suggest you create your inquiries to be tailored specifically to the company you are approaching. Generic mass mailings are viewed as just that.Unless you know the company you are contacting is accepting such inquiries by e-mail, I would send a

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-53703152411868110602007-02-22T17:24:00.000-06:002007-02-22T17:34:37.224-06:00

A site visitor writes:I hit "reply" to an email in which I should have "forwarded" to another individual. The reply wasn't negative in connotation but it did refer to the sender in a joking manner (to me, anyway) as a "damn Yankee". I realized immediately that I did not hit "forward" as intended but "reply". How do I apologize to this person? Would it be better to wait and see if they bring

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-7896279504254398092007-02-21T15:48:00.000-06:002007-05-23T14:56:29.313-05:00

A site visitor writes:Is it acceptable to emphasize a point in an email with quotes? For example: The people on the Board are "elected" not appointed. Anything you can do to ensure your intent and the meaning of your comments come through as intended is O.K. That said, I don't think the above is a good example of emphasis instead I would take that as more along the lines of elected but

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-24818545259602557332007-02-20T14:49:00.000-06:002007-02-20T15:32:14.317-06:00

Now I've heard it all! Addicted to e-mail? Maybe dependent, most likely unorganized -- but addicted? I think that is a bit extreme. Are onliners now going to be going to rehab because of e-mail?Here is the article where I read about this: Twelve-step program aims to cure e-mail addictionSome of the points made are valid with the cause being more times than not lack of guidance or training on

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-27727458527527458032007-02-15T17:10:00.000-06:002007-02-15T17:31:32.045-06:00

Do you have acquaintances where you are the one who always initiates a contact? Is the only time you get an e-mail from some people is when they are responding to your e-mails? Should you continue to always be the one to make the first move?I can understand how frustrating that must be. Could it be the other person is truly very busy? It could be taking the first step is appreciated as that

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-31266385683775505902007-02-14T14:12:00.000-06:002007-05-23T14:56:29.313-05:00

For the most part, I don't open e-mail where the Subject: field is blank. That makes you look spammy and generally will have your e-mail end up in my Junk or Trash folder when it is misidentified as spam. I had this happen several times the past couple of weeks and when I kindly let those who sent me the e-mails know that they should always use a Subject so they don't look spammy and have spam

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-49852245430007984422007-02-13T14:34:00.000-06:002007-02-12T15:51:01.266-06:00

I get e-mailed for advice by onliners who go to my site, click on my contact link, fill out my form and ask me questions. I don't make them go to my site, click on the link and ask their questions. They do so because, I believe they are looking for answers to their questions.Several times each week, onliners, don't like my comments and/or answers. The get defensive, accusatory and make

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-22932055284653793802007-02-09T14:13:00.000-06:002007-02-06T17:15:03.447-06:00

I do several interviews each week on the topic of E-mail Etiquette. Without fail I am always asked what my recommendation would be to get people to pay attention to their E-mail Etiquette and writing skills. How can the average user know what is the right thing to do when it comes to their e-mail habits?What I inevitably end up stating is that the proper use of technology and e-mail

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-106365624883810282007-02-06T16:09:00.000-06:002007-02-06T17:15:03.832-06:00

Now I've created an incentive to spread the word about E-mail Etiquette -- the opportunity to make a couple bucks! What I've done is integrated a handy new script on my Web site that allows folks who send site visitors my way to get rewarded for doing so.The basics of E-mail Etiquette are covered in this 40+ page eBook that covers the most popular information on my site. For a nominal fee of

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-39943303818357889602007-01-31T16:57:00.000-06:002007-05-23T14:56:29.314-05:00

Do you have onliners you probably don't know asking to be added to your IM/AIM/ICQ contact list? Some give a first name and some don't. Since you don't know for sure if the request is coming from a person that you know, what is the best way to respond? It is smart to have your instant messaging set to only allow contact with those on your approved list or they have to ask to be added. That is

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-32235383032954363392007-01-30T14:18:00.000-06:002007-01-30T14:38:43.834-06:00

As my regular readers know, I constantly remind folks to use proper sentence structure and grammar when composing their e-mails. I pretty much leave it at that -- I am not a grammar writer or and English language major. I too am constantly working on my writing skills and am always amazed at how much there is still to learn about communicating with the written word.Being I am all about e-mail

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-26711955910812480852007-01-29T15:23:00.000-06:002007-01-29T15:28:59.096-06:00

Automated messages or away/vacation messages are one of the neato tools that e-mail offers us to disseminate commonly asked for information and advise others of our status.Here is a new article on the topic for your consideration when using autoresponders to ensure they are helpful rather than becoming a hindrance:E-mail Autoresponder EtiquetteHTH!

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-63978596734994281662007-01-24T15:52:00.000-06:002007-01-27T13:14:23.725-06:00

Many online forums now allow users to post messages with added smileys, and to format their text for font, size and color. Many a forum/message board participant contacts me about why other users when posting in a normally-laid-out post would increase the font size, make bold, and change the text color from black to red. To the majority, this is perceived as shouting and they respond in

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-38008638601824415922007-01-23T15:43:00.000-06:002007-05-23T14:56:29.315-05:00

What is the the proper E-mail Etiquette when forwarding business e-mails from a second party on a common subject -- to a third party? Do you Cc: the original party?Whether it be a business or personal e-mail common courtesy would dictate you don't forward without the original sender's knowledge. That said, we all know people do this every day. Just hope it doesn't hit you in the back of the

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-35343507160422926262007-01-18T16:10:00.000-06:002007-01-18T16:29:06.216-06:00

Have you found yourself the recipient of e-mail messages where some of the recipients have been listed in the BCc; field, leaving you in the dark about who was or was not included in the message? What are the E-mail Etiquette considerations for hiding recipient's names from others on the mailing list? Isn't this akin to having a phone conversation on a speakerphone without telling the person

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-45879146638262786542007-01-17T13:25:00.000-06:002007-01-17T13:35:12.097-06:00

I was recently asked: "Is it against all Netiquette to copy and paste a section of a IM (Instant Message) conversation you have with A to your best friend B? This is not public, nor does B mind. Is this not the same, or at least very similar to explaining the scenario to B?"Forwarding of any content without the other person's explicit permission is not proper, nor is it legal. You state B

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com2tag:blogger.com,1999:blog-24685566.post-71604773267612274222007-01-16T14:55:00.000-06:002007-01-16T15:09:07.558-06:00

I thought I would share with you an e-mail I received from a site visitor in regard to my E-mail Etiquette Quiz:---Site Visitor: In your Netiquette Quiz; QUESTION: 9 The correct answer was A. The reason for Answer 9 is to "not reply promptly gives the perception you don't care."In your quiz you give the above answer. The proper answer is c. I don't have to reply at all. I WANT the person to

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-27436214811756226592007-01-11T13:31:00.000-06:002007-01-11T13:41:52.937-06:00

The topic of unwanted forwarded e-mails is one which I get contacted about almost daily. "Please advise a nice way of asking them to stop forwarding me all those [jokes, political commentary, feel good] e-mails."To that I answer that no matter how "nice" you are, no matter how kind and gentle you may be in making such a request, most will get hurt feelings or even react viscerally because you are

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-25674703255227904382007-01-09T15:40:00.000-06:002007-01-09T15:55:23.170-06:00

With all the spam filtering going on by ISPs and users alike, it has become very difficult for onliners to actually get the e-mail they want! Your "whitelist" or "approved senders" list is a list of e-mails that you have approved to be allowed into your e-mail box. By taking the extra steps to add desired domains to your address book or e-mail software, you override any other filtering going on

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-12510027503059708882007-01-03T16:03:00.000-06:002007-01-03T17:30:23.998-06:00

Email faux pas found in my inbox so far this week:=> No greeting. How about saying "Hi, Judith" or "Howdy!" before you ramble off your demands or questions? => Please don't just open any e-mail from me and hit reply with a set of unrelated questions to the old e-mail's SUBJECT:. Add me to your address book so that you can start a new e-mail with a subject appropriate to your new list of issues/

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-57563860058417628742007-01-02T13:15:00.000-06:002007-01-02T13:19:11.592-06:00

As I do each year at this time, I review some of the issues I see still need a bit of work from the online community when it comes to their E-mail Etiquette habits. Check out this annual update to and see if you have a thing or two you can improve upon.For your review, here is my 10 E-mail Etiquette New Year's Resolutions for your consideration.Wishing you all abundant online success in the year

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-35470528612881442792006-12-22T15:30:00.000-06:002006-12-22T15:36:49.732-06:00

"It is tenderness for the past, courage for the present, hope for the future. It is a fervent wish that every cup may overflow with blessings rich and eternal, and that every path may lead to peace."~ Agnes M. PharoWishing you all the very best of Holidays!

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-29562032267128095522006-12-20T14:01:00.000-06:002006-12-20T14:05:46.114-06:00

Flaming is basically a very harsh message from one person to another via e-mail. You will get flamed if you participate on a mailing list or discussion board and break the rules or it is clear you didn't take the time to read them.You'll get flamed when it appears that information that is available to you either in a manual or online that can be found with minimal effort is not read in lieu of

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-53641219197730265952006-12-19T15:48:00.000-06:002007-05-23T14:58:01.876-05:00

This seems to happen quite often in the workplace. Someone e-mails a coworker with a request. When the request is declined or denied it hits the fan.The requester then sends a scathing, hostile, a sometimes accusatory personal attack while CC'ing a list of other coworkers they think will step in and force you to comply to their request - or to get you in trouble.While these tactics may not work

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-65080342832466108592006-12-14T14:45:00.000-06:002007-05-23T14:58:01.877-05:00

How do you politely inform your friends who do not practice proper E-mail Etiquette that they need to bone up on the subject?That's a tough one... In my years of experience no matter how polite or "nice" you are in trying to explain the nuances of proper e-mail etiquette, many get defensive, have hurt feelings and some get downright mad!I get e-mailed daily asking for a "nice way" to tell

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-51967302607438415362006-12-13T15:03:00.000-06:002006-12-13T15:18:35.815-06:00

Funny how some folks apologize while they are doing the very thing they are apologizing for. Is an e-mail apology sincere if you are doing something you know could be a problem to start with but you're doing it anyway -- with your apologies?Not in my book. To me that just smacks of "I'm going to do it anyway regardless because that's what I want to do, but I'll apologize just in case someone

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-22627406745743450552006-12-12T15:37:00.000-06:002006-12-12T15:50:04.307-06:00

There are certainly times where e-mailing privately is apropos. For example if a person's message doesn't pertain to the entire list, that the discussion should be taken off-list. If you are a member of any discussion list, it is a given that you may be contacted off-list by other members who are aware of the nuances of group discussions. Especially is you post off-topic. The more experienced

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-69554892860553341312006-12-07T15:45:00.000-06:002006-12-07T16:14:36.864-06:00

What if you receive an e-mail that you believe was not intended for you? Should you reply asking the sender if then meant to Cc: you in the e-mail? Would it make a difference if the e-mail was Cc:'d or sent directly to you? If I received an e-mail by Cc: that didn't seem to apply, I would go back and kindly ask the Sender what they would wish for me to do based on their e-mail. This would

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-10556227435724463222006-12-06T17:21:00.000-06:002007-05-23T14:58:01.879-05:00

On November 26th I collaborated with the New York Times on an article about E-mail Etiquette and Sign-Offs.Well, the article was picked up like crazy! From sites mentioning it to Blogs posting about it (thank you RSS) to radio stations now wanting to discuss the topic. That always seems to happen when I hit on a topic that has a ton interest with many wanting the straight scoop. A big "Thank You

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-72600228751130626862006-12-05T15:28:00.000-06:002007-05-23T14:58:01.880-05:00

Is it an invasion of privacy to e-mail someone with out their permission by using their e-mail address cut from a forwarded e-mail sent to you from a mutual aquaintence?Yes it is! The first faux pas here is that whomever sent that forwarded e-mail should have put all their contact's e-mail addresses in the Bcc: field rather than expose all those e-mail addresses to strangers. By doing so they

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-88657122727496946722006-11-30T15:07:00.000-06:002006-11-30T15:15:28.716-06:00

Many of my new readers found out about my E-mail Etiquette Web site, NetManners.com, based on an interview I did with the New York Times last weekend on the topic of e-mail sign-offs and their importance.It seems this is a topic many of you have wondered about! So many requests came in for further clarification, comment and my advice on the topic that I decided to write an entire article on the

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-68215007495272625272006-11-28T13:48:00.000-06:002006-11-30T15:15:46.174-06:00

Part of proper E-mail Etiquette is to understand the technology you are using and to try and make the effort to get the answers you seek before you rely on someone else to do so for you.An issue I get asked about quite often is in regard to undeliverable or returned e-mails that they receive. 9 out of 10 times when an e-mail is returned the sender assumes that the server is broken or not working

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-26576115729428331792006-11-27T15:02:00.000-06:002006-11-30T15:17:50.944-06:00

Whenever I get e-mails from those who disagree with the concept of E-mail Etiquette, there is always an abundance of "I"s. For example:"I prefer to...""I think it is up to me...""I do what I want when...""I do it because...""Why can't I decide..."Courtesy and manners is not about you. It is about taking the time to realize the considerations and issues that can affect others. E-mail Etiquette

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-39582466697349606782006-11-21T17:29:00.000-06:002007-05-23T14:58:01.881-05:00

Very! Those you communicate with will be looking at your e-mail in its entirety to determine your overall tone. For example, if you send a rude e-mail and sign-off with "Have a nice day!" then it is clear that your that you intended to be sarcastic and the receipient will learn a bit about the type of person you are. Your sign-off can portray the overall demeanor behind your e-mail.Most folks

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-65570951513166113482006-11-20T15:11:00.000-06:002007-05-23T14:58:01.882-05:00

Sarcasm in e-mail is very close to being rude or terse. And, if you are not careful, that sarcasm can be amplified by a power of 10! See, based on the situation and the emotions involved, the recipient may very well read into your sarcasm meaning that you did not intend or much more than you intended.Remember when joking with sarcasm you need to include a ;-) to ensure the other side knows your

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-25911382496850532322006-11-14T15:16:00.000-06:002006-11-14T15:29:12.945-06:00

Are you tardy in your responses to incoming e-mail? Do you feel overwhelmed with too many e-mails? With business e-mail not replying quickly can cause you to be perceived as lacking customer service. With personal e-mail, it could appear that you are ignoring the Sender. Part of E-mail Etiquette is responding promptly.I understand how overwhelming it can be. I get over 500 e-mail daily! What I

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0tag:blogger.com,1999:blog-24685566.post-75827577040952046712006-11-13T15:44:00.000-06:002006-11-13T15:52:37.578-06:00

I was wacked with the cold of the century last weekend. It was the first time since I started my Technology Consulting business over 10 years ago that I did not at the very least check e-mail on Saturday.I didn't go near my computer on Saturday or Sunday, the reason being just to have to think seemed too much of a challenge - this cold kicked me in the butt! So, I spent the weekend on the couch

Judithhttp://www.blogger.com/profile/04767501970378833667noreply@blogger.com0